🌿 Shipping & Delivery Policy for Roots of Earth

Last Updated: 30/04/206

Thank you for shopping with Roots of Earth. We are committed to delivering your orders quickly and safely.

🚚 1. Shipping Coverage

• We currently ship across India.
• For international shipping, please contact us at contact@rootsofearth.in before placing an order.

⏳ 2. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

📦 3. Delivery Time

• Estimated delivery time: 3–7 business days depending on your location.
• Remote areas may take longer.

📌 Note: Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

💸 4. Shipping Charges

• Shipping charges (if any) will be displayed at checkout.
• We may offer free shipping on selected orders or promotions.

📍 5. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can track your order through the courier partner’s website.

❗ 6. Delivery Issues

• If your order is delayed, lost, or not delivered, please contact us within 5 days of the expected delivery date.
• We will coordinate with the courier partner to resolve the issue.

📦 7. Damaged or Tampered Packages

• Please do not accept packages that appear opened or damaged.
• If accepted, record a video while opening and contact us immediately at contact@rootsofearth.in.

🔄 8. Incorrect Address / Failed Delivery

• Please ensure your shipping address is accurate.
• We are not responsible for delivery failures due to incorrect or incomplete address details.
• Re-shipping charges may apply.

🚫 9. Order Cancellation

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation is not possible.

⚠️ 10. Important Notes

• Delivery delays may occur due to:
  • Weather conditions
  • Logistics issues
  • Public holidays or strikes
• We are not liable for delays beyond our control.

📩 11. Contact Us

For shipping-related queries:

• Email: contact@rootsofearth.in
• Company: Roots of Earth